NOC

NOC (Network Operations Center) is an essential component of IT Operations Management (ITOM) and IT Service Management (ITSM). It serves as a centralized hub to monitor, manage, and troubleshoot the network infrastructure, systems, and services of an organization.

It is a dedicated facility equipped with advanced technologies and a team of highly skilled professionals responsible for ensuring the smooth operation of networks. The NOC employs various tools and software to track network performance, troubleshoot issues, and proactively identify potential problems that could disrupt the network. This includes monitoring network traffic, analyzing data, and promptly responding to alerts and incidents.

Additionally, the NOC acts as a communication hub, collaborating with different departments, service providers, and stakeholders to coordinate efforts and resolve network-related issues efficiently. With its vigilant monitoring, quick response times, and proactive approach, the NOCs play a crucial role in maintaining a seamless and reliable IT environment, keeping businesses running smoothly and ensuring our customers satisfaction.

Areebah’s expertise can facilitate the proper deployment and keep maintaining the solutions to make sure from the technology efficiency, considering the smooth communication with the organization infrastructure:

• Network devices
• Servers
• Applications
• Cloud Computing Coverage

Our team usually build the proper processes through its ITIL expertise and specify what needs to be monitored, and what is the action in case alerts transformed to an incident.

We usually consider the following ITIL service operations processes:

• Event Management
• Incident Management
• Request fulfillment 
• Access management
• Problem management

Areebah’s NOC experts are ready to assess your current infrastructure and recommend the most suitable NOC technology to integrate with current IT components and security components you already have.

Then our engineers will start to cover all NOC controls and provide easy reporting and alerting, also we have the experience to cover the consultancy part related to the process building and the skills needed.

Our model:

• Comprehensive Assessment
• NOC & SOC Design
• Implementation, Integration & Consultancy
• Dashboard Reporting
• Overall Tuning

Our NOC team keeps a close eye on network performance, alerts, and incidents to ensure optimal functionality and minimal downtime.